Many organizations are finding their traditional management culture (paradigm) not as effective as they had hoped. This is due to their management culture has an anti-sytemic view, in other words, their organization consists of silos (Operations, IT, HR, etc) that don’t interact well with each other. What is needed is a systemic organizational culture in which all silos (Operations, IT, HR, etc) are viewed as an integrated sytsem of components all woking together toward a common aim (mission statement).
Dr. Gitlow recognized that employees are tired of the traditional management culture. Companies neglectto value their employees. Consequently, he synthesized Deming-based Lean Six Sigma Management as an alternative organizational culture, which, if done properly can make a n organizationa joyful place for everyone to work. By promoting Deming-based Lean Six Sigma management, the organization can reestablish employee trust and make the workplace more enjoyable and interactive.
What Does The Theory Entail?
Dr. Gitlow has broken Deming-based Lean Six Sigma management into three component parts.
The Macro Model:The macro model,creates adashboard (cascading system) ofintegrated mission statements, job descriptions with objectives and metrics (indicators), that describe employee jobs so that everyone understands what to do to pursue the mission statement
The Micro Model:The macro model identifies a problematic metric on the dashboard, so process owners and/or management can into place a micro model project using the tools and methods of the SDSA and PDSA,cycles,Lean thinking, Six Sigma, and the Japanese Way of Total Quality Control to improve the metric of the problematic process.
The Management Model: The management model is based on the Dr. Deming’s System of Profound Knowledge and 14 Points for Management, as well as the administrative systems of the Japanese Way of Total Quality Control. This model does not punish employees for producing poor results if they follow the best practice method (flowchart) of their job, rather it motivates the employee to experience intrinsic motivation caused by a job well done.
Conclusion
If you are weary of fighting fires and determining who to blame, use Deming-based Lean Six Sigma management to make your organization cheaper, faster, and better. Even small firms can implement Deming-based Lean Six Sigma management.
To learn more about two 20-hour courses on Deming-based Lean Six Sigma management and achieve a Yellow Belt go to elevate.miami.edu.